ChatcitaEverything a great front desk does. On WhatsApp.
Chatcita answers, organizes and learns. What needs your decision waits in the app; the rest it handles with your business information.
Serves your customers
Answers instantly with your information, not template phrases.
WhatsApp, Messenger, Instagram and your website
One assistant on all your channels. On your website you add a chat button with one line of code.
Voice notes
If a customer sends audio, Chatcita understands it and replies just like a written message. You see what they said in the chat.
Spanish and English
It replies in the language the customer writes in.
Hands you the chat
When a person is needed, it alerts you and stays quiet with that customer. If you answer from your phone, the bot steps aside.
Organizes your day
What the customer asks for is written down where it belongs.
Calendar and booking page
Appointments with your services, durations and hours. Email confirmations and reminders so nobody forgets.
Orders and quotes
Pickup or delivery orders, and jobs that need an estimate. You approve or set the price.
Inventory
If you sell products, the bot checks what’s in stock and the price before promising anything.
Payment links
It sends your Square or Stripe payment link and tells you when the customer pays. Chatcita does not store card data.
Learns your business
It starts informed and gets better with what you teach it.
Researches before it starts
Your website, Google listing, social pages, your company’s public records and your reviews. Every fact with its source, for you to confirm.
Asks only what is missing
A form made for your business, with what it found already filled in. No questions that don’t apply to you.
Teach it in one sentence
“We’re closed on Sundays”, “a haircut is $25”: you type it and it applies it. It also learns from your chats, menu photos, and price lists in PDF or Word.
Gets your season ready
It proposes answers to your customers’ most common questions, seasonal notices and what to bring to the appointment. You approve what you want.
Your app, built for you
The screens you use depend on what your business does.
Built from pieces
Calendar, orders, quotes, inventory, customer files. If you run loyalty cards, memberships or pet records, Chatcita proposes that screen.
The bot fills it in
What the customer says in the chat lands in the right piece, so you only approve or correct.
You stay in control
Nothing goes out without you knowing.
Your own number
You use your business’s WhatsApp Business. You can keep answering from your phone.
Test it first
See how it would answer before turning it on with real customers, and pause it anytime.
It doesn’t make things up
What it doesn’t know, it checks with you. Prices, hours and policies come from what you confirmed.
One assistant, three ways of working
Chatcita is set up around what your business does. This is where each message lands in your app.
Appointments
Estudio Luna, spa
Any openings today for a facial?
Lands in your calendar: hydrating facial, today 5:30 pm, with a reminder before the appointment.
Orders
Dulce Rincón Bakery
I want 2 dozen guava pastelitos for Friday
Lands in your orders: 24 guava pastelitos, Friday, pickup. Waiting for your OK.
Quotes
Hermanos Ruiz Auto Shop
How much to replace the brakes on a 2016 Corolla?
Lands in your quotes: front brakes, 2016 Corolla, with the customer’s photos. You set the price.
For now it does not take payments inside the chat or connect to your point-of-sale system.
Your customers already text you. Let someone answer.
Create your free bot in minutes and test it as if you were a customer. To connect your WhatsApp, Meta is finishing approval of the connection for new businesses (a separate process); meanwhile, you set up and test your bot. If you need help, the team is with you with specialized attention.