ChatcitaFAQ
If you can’t find your answer, write us: a person from the team will help you.
Support and direct contact
A person from the Chatcita team who knows your case helps you: specialized attention for your business.
By email
Email soporte@chatcita.app with your business name and what you need. We reply as soon as we can.
From your panel
If you already have an account, open More → Support in the app and send the details, with a screenshot if you like.
How much does Chatcita cost?
You start free and pay nothing until you connect your WhatsApp. Then the Basic plan is $29 a month, Pro $59 and Business $119. The first 25 businesses get the founder price: half off for 12 months. No contract.
When do I start paying?
Only once your WhatsApp is connected and your assistant is serving your customers. Creating your account and testing your bot needs no card. You pay by card on Stripe’s secure page; Chatcita never sees your card details, and you can cancel anytime from the app.
What do I need to start?
An email to create the account at app.chatcita.app/registro and complete business onboarding. Then you test your bot and, once Meta enables the connection for your account, you connect your business WhatsApp from the app.
I already have an account. How do I log in?
Go to app.chatcita.app with your account email: we send you a 6-digit code, no passwords.
Does it work for my type of business?
If you serve customers on WhatsApp, almost certainly. When you sign up you describe what you do and Chatcita sets up what your business needs: appointments, orders, quotes or reservations. For now it does not take payments inside the chat or connect to your point-of-sale system.
Do payments go through Chatcita?
No. Payment links use the business’s gateway. Chatcita does not store card data.
Who pays for WhatsApp messages?
The business, with its Meta payment method, under WhatsApp Business terms. That is separate from Chatcita being free in this phase.
Does the AI always reply on its own?
The bot works from configuration and what you teach it. You can review and correct. We do not promise perfect answers; if there is a problem, the team gives specialized help.
How do I contact support?
Email soporte@chatcita.app. With an active account you can also use Support inside the panel.
Where are privacy and terms?
Your customers already text you. Let someone answer.
Create your free bot in minutes and test it as if you were a customer. To connect your WhatsApp, Meta is finishing approval of the connection for new businesses (a separate process); meanwhile, you set up and test your bot. If you need help, the team is with you with specialized attention.