Chatcita Privacy Policy

Last updated: November 4, 2026. Controller: NOVO MIAMI GROUP LLC, Jacksonville, Florida, USA. Contact: soporte@chatcita.app.

• Data we process. Businesses: name, contact details, settings. Their customers: name, WhatsApp number, messages, appointments and payment status. From Meta: WhatsApp account and phone number IDs and an access token.
• Purpose. Answer messages, book appointments, send confirmations, reminders and payment links, and provide support. We do not sell data or use it for advertising.
• Sharing. Required providers only: Meta (WhatsApp), Cloudflare (hosting), Google Gemini (AI that drafts replies), Resend (email) and the payment gateway chosen by each business (Square, Stripe or other).
• Isolation. Each business's data is kept separate; tokens are encrypted.
• Retention. While the account is active; deleted within 30 days afterwards unless the law requires otherwise.
• Your rights. Request access, correction or deletion at chatcita.app/borrado-de-datos or soporte@chatcita.app.
• Changes. Posted on this page.

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